A question about your LAFONT order?

Your order is processed by our teams within 24 working hours. For any request, contact Lafont customer service, stating your order number.

• If you would like to make a change (change the delivery address, give the carrier additional instructions…), we will do our utmost to find a solution. However, we cannot change the quantities or the items ordered.
• If you would like to cancel your order, you need to act fast! If your order is still on our premises, we can cancel it and refund the payment method you used. If your order is already on its way, you will have to wait until you receive it. If the item(s) are not suitable, you can then return your order for a refund.

• Products on sale on the site are available while stocks last. If one (or more) item ordered is no longer available, you will be informed by email as soon as possible. You can then choose to keep the rest of your order or cancel it entirely. If you have already been charged, the amount concerned will be refunded to the payment method used within 14 days at the latest.
• If, for any reason whatsoever, the amounts due by the customer cannot be charged, the sale will be automatically cancelled and the online purchase process terminated.

You can find your invoice in your customer account, as well as in the order confirmation email.

We want to talk to you too! Feel free to contact us with your questions, concerns or feedback. We aim to reply within 48 hours. Please note, however, that requests sent on a Friday will be answered the following Monday, or sooner.

Delivery charges depend on your delivery country. Rates and free-delivery thresholds are detailed on our Delivery page and calculated at checkout.

Lafont strives to process orders as quickly as possible.

For deliveries in France, the standard dispatch time for a catalogue product without customisation is 1 to 2 working days (excluding weekends and public holidays). International delivery times depend on the products and the destination (estimate given at checkout).

For customised products, the dispatch time is 2 weeks and may be extended to up to 4 weeks depending on our workshops’ workload.

When a parcel leaves our warehouse, we send you a shipping confirmation email with its tracking number, so you can follow each step of its journey. You can also check the status of your order at any time from Manage my order.

If you are not at home when the parcel is delivered, the carrier usually leaves a delivery notice. You can then collect your parcel at the post office or at a pick-up point, on presentation of an ID, within 15 days of the notice. After this period, the parcel is returned to our warehouse and our customer service will contact you to arrange a new delivery or, failing a reply, refund the order.

If the items you received do not match your order, please contact Lafont customer service via the contact form, stating your order number.

It is your responsibility to check parcels on arrival and to report any anomaly, visible damage or opened parcel. You may also refuse the parcel if you notice obvious signs of damage. Claims must be sent as soon as possible to our Lafont customer service.

Also make sure that the items received match your order in type and quality. If not, please contact our Lafont customer service.

In accordance with the French Consumer Code, you have 14 days from delivery to change your mind, without having to give a reason or pay penalties.

Start your return online from your order page (Manage my order, or the link in your confirmation email) using the “Return items” button: select the items, then follow the instructions to send them back.

Products must be returned in the condition in which they were received, in their original packaging, complete, labelled, new, unworn, not customised and unwashed. If these conditions are not met, we will not be able to issue a refund. Full conditions are on our Returns and refunds page.

Your return must first be checked and approved by our returns department. Refunds are generally processed within 7 to 14 days of receiving the products. We refund the invoiced price, using the same payment method as for your original purchase.

Exchanges are not possible at the moment. If you would like to change the size or colour of one or more products in your order, you will need to return them and place a new order on our site.

The Repair Bonus gives you discounts on repairing Lafont garments at repairers certified by Refashion. The discounts, applied directly at payment, vary depending on the type of repair (e.g. holes, zips, undone seams). For more details and to find a repairer, see the Repair Bonus page.